Thomas Giesau

Chief Customer Officer | SAP Middle East & Africa South

About

Thomas Giesau is a seasoned SAP executive currently serving as the Chief Customer Officer and Escalation Director for the Middle East & Africa South region. With deep experience managing executive-level customer escalations and ensuring operational excellence across more than 12,000 customers, Thomas plays a critical role in SAP's success across the region.

Experience

Escalation Director, Customer Office COO – SAP MEA South
Global Escalation Manager – SAP
Senior Project Manager – SAP Deutschland AG & Co. KG
Project Management roles – datango AG and CSC Ploenzke AG

Education

Business Education – Humboldt University of Berlin
Business Administration & E-Commerce/Marketing – Heilbronn University of Applied Sciences

Skills & Focus

Customer Escalation Management, SAP Support Operations, Partner Enablement, Governance Modeling, Operational Excellence, Strategic Communication, Conflict Resolution

Personal Interests

Thomas enjoys exploring new technologies, DIY projects, and following football. Based in Dubai, he brings a global perspective and practical mindset to everything he does.